Shipping & Delivery

U.S. orders

Orders can take 7-10 business days to process before shippingSome items may ship separately. Once shipped, packages are generally received within 5-7 business days of the shipment date for orders within the U.S. For order totals (pre-tax) less than $20, shipping will be $2.95. For orders totaling $20 or more, shipping will be free.

We do not ship on weekends or holidays. While we will do all we can to ensure your order is delivered on time, Scarlet Globe cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. If there are any cancellations, we will let you know via email.

International shipping ranges from $10 to $75 USD

If you do not see your country listed for international shipping at checkout, email us at support@scarlet.rocks to inquire about availability.

 

Please be aware that with international orders you may be liable for import and/or custom duties on your order. You will be responsible for paying these duties to release your order from customs upon arrival. These are not Collect On Duty (COD) charges, they are taxes and duties charged in your country and are not related to Scarlet Globe specifically. All taxes and duties charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Scarlet Globe for any reason.

Prices of goods and services and delivery and other charges displayed on the Scarlet Globe site are current at the time of display. These prices are subject to variation without notice. We will always try to be as accurate as possible with our product descriptions and pricing and hope that everything on our site is accurate, complete, reliable, current, and error free.

Lost packages

For U.S. domestic orders—if it has been more than 7 business days since your package was scheduled to arrive, please contact the shipping carrier and submit a missing mail search request.

With international orders, shipping times may vary. Once we have shipped out the packages (both U.S. and international), Scarlet Globe can no longer be liable for any lost package

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